What to expect after purchase
Refund & Delivery Policy
Effective September 4, 2026
SmarterAds Studio creates personalized digital services based on the information each customer submits. This policy explains when work begins, how delivery works, and when cancellation requests may be considered.
Personalized services
The Business-Specific Leak Snapshot and Strategy & Implementation Roadmap are customized digital services. They are not prewritten reports or physical products.
When work begins
Work begins after successful payment and submission of the completed intake. SmarterAds Studio may request clarification when information is incomplete or inconsistent. Delivery timing may pause until required information is received.
Delivery
The Business-Specific Leak Snapshot is delivered by the next business day. The Strategy & Implementation Roadmap is delivered within three business days. Delivery timing begins after successful payment and receipt of a complete intake unless a different timeline is stated at purchase. Business days exclude weekends and U.S. federal holidays. Delivery is made to the email address supplied by the customer.
Refunds and cancellations
Because each Snapshot and Roadmap is personalized, payments become nonrefundable once the customer submits the intake and work begins. Cancellation requests received before work begins may be reviewed individually. Approval is not automatic and may be reduced by nonrefundable transaction fees when permitted by law.
Incorrect email or missing delivery
Customers are responsible for providing an accurate email address and checking spam or promotions folders. If a deliverable has not arrived after the expected delivery period, contact us so we can verify the address and resend it when appropriate.
$97 credit toward the Roadmap
A customer who purchases the $97 Snapshot may apply that payment toward the $297 Strategy & Implementation Roadmap, leaving a $200 upgrade investment, subject to the offer terms available at the time of upgrade. The credit is not redeemable for cash or transferable to another customer.
Contact
Send cancellation, delivery, or payment questions to hello@smarteradsstudio.com. Include the name and email used for purchase.
Nothing in this policy limits rights that cannot lawfully be waived under applicable consumer-protection law.